Privacy Policy

Who We Are

TARTUFI ISTRA – a business for trading fresh truffles and truffle products, Matka Trinajstića 3A, 52420 Buzet.
Our website address is: www.tartufi-istra.com.

How We Protect Personal Data

We take all necessary measures to protect user data on our website. Confidential data is protected both online and offline. If our forms require sensitive information, this data is encrypted and protected by a security protocol (SSL). Internet browsers such as Internet Explorer, Google Chrome, or Firefox indicate the security of pages with a padlock icon. If the padlock on the icon is closed, you are on a secure page. We use SSL encryption to protect user data online and do everything in our power to protect data offline as well. Access to all our user data is restricted. Only employees who need this data to perform certain services have access to confidential information. For any additional questions about security on our website, you can send an email to: web-shop@tartufi-istra.com.

Collection of Personal Data

Tartufi Istra commits to providing protection of customers’ personal data by collecting only necessary, basic information about customers/users that is essential for fulfilling our obligations; informing customers about how their collected data is used, regularly giving customers the choice about the use of their data, including the option to decide whether or not they want their name removed from lists used for marketing campaigns. All user data is strictly protected and available only to employees who need this data to perform their job. All Tartufi Istra employees and business partners are responsible for respecting privacy protection principles.

Registration

To make a reservation or send an inquiry on our website, the user must first complete a registration questionnaire and register. During registration, users are asked for contact information (such as name and email address). This information is used to contact the user when responding to questions asked on our website. The data also ensures user privacy when controlling data entry or changes.

Changing Personal Data

If a user’s personal data changes or the user no longer wants our service, we allow for correction, updating, or removal of user data we possess. The user can do this on the “My Account” page or by sending an email to: web-shop@tartufi-istra.com.

Notifications of Changes

If we decide to change our privacy policy, we will post a notice about it on the homepage of our website. Users will always be informed about the data we collect, how we use the collected data, and under what conditions we may disclose personal data. If at any time we decide to use users’ personal data in a different way than stated at the time it was obtained, we will send users an email. Users will be able to approve or reject the use of data in the new way. We will use the data in accordance with the privacy policy in effect at the time of collecting user data.

Cookies

A cookie is a piece of information stored on your computer, mobile phone, or tablet, which can be delivered directly from the website you visit (first-party cookies) or in collaboration with and for the needs of the website by a third party (third-party cookies). Cookies typically store your settings, website settings, etc. After you reopen the website, your internet browser sends back cookies belonging to this website. This allows the site to display information tailored to your needs. Cookies can have a wide range of information, including some personal information. Such information can only be stored if you allow it. The website itself cannot access information you haven’t provided and cannot access any other file on your computer.

How to Disable Them?

If you want to disable the saving of cookies on your computer, you can do so. The act of blocking itself could have a negative effect on the use of the website. To disable cookies, you need to adjust the settings and configuration of your internet browser. In the browser menu, select help and information about cookies and follow the instructions.

What Are Temporary Cookies?

Temporary or session cookies are removed from the computer when the internet browser is closed. Websites use them to store temporary data.

What Are Permanent Cookies?

Permanent or stored cookies remain on the computer after closing the internet browser program. Websites use them to store data, such as login name and password, so you don’t have to log in every time you visit a particular site.

Privacy Statement

These rules determine and regulate how the Seller uses and protects all information that customers provide when using the website karlictartufi.shop

Personal data is any information relating to a specific natural person or a natural person who can be identified. Specifically, personal data is considered to be all data that determines the identity of the customer (for example, name and surname, email address, residential address, etc.).

Processing of personal data is any operation or set of operations performed on personal data, whether by automatic means or not, such as collection, recording, organization, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, blocking, erasure or destruction, and the implementation of logical, mathematical and other operations with this data.

By registering on the website karlictartufi.shop, purchasing as a guest, or accessing the site itself, the customer gives consent for the Seller to process their personal data provided in the registration form, as well as order data, data available in the payment process, and other data. The same data is used for the purpose of concluding contracts, for the purpose of acquainting the seller with customers’ buying habits, as well as for informative purposes and purposes of promoting the seller’s services and products. The Seller undertakes to protect the privacy of personal data of all Customers and will handle them in accordance with the Personal Data Protection Act or other applicable regulations.

The Seller may not use all of the above personal data without authorization or make it available to third parties, except in cases where a special law allows it or it is necessary for the purpose of fulfilling contractual obligations.

We commit to providing protection of customers’ personal data by collecting only necessary, basic information about customers/users that is essential for fulfilling our obligations; informing customers about how their collected data is used, regularly giving customers the choice about the use of their data, including the option to decide whether or not they want their name removed from lists used for marketing campaigns.

All user data is strictly protected and available only to employees who need this data to perform their job. All our employees and business partners are responsible for respecting privacy protection principles.

In case of any change in personal data (e.g., place of residence, delivery address) that is recorded during registration, the customer is obliged to inform the seller about the change at the email address web-shop@tartufi-istra.com. If the Customer does not want the seller to process their data in any way and requires the deletion of their data, they must inform the seller via email at web-shop@tartufi-istra.com.

www.tartufi-istra.com uses “cookie” programs as a session identifier, i.e., the “cookie” contains a so-called “session id”, to ensure that during the session the webshop recognizes and remembers the customer’s internet browser, and thus the customer, enabling the purchase.

To make your visit to this website as pleasant, functional, and practical as possible, this website stores a certain amount of information on your computer, called cookies. They serve to make the website work optimally and to improve your browsing and usage experience. By visiting and using this website, you agree to the use of cookies, which can also be blocked. After that, you will still be able to browse the website, but some features may not be available to you.

Online Dispute Resolution

By special regulation of the European Union, from 15.2.2016, throughout the entire EU, disputes related to online purchases can be resolved through a platform which you can access here.

This means that if you encounter a problem during an online purchase within the EU (defective product, inability to exchange the product, etc.), you can submit your complaint at the link above.

The platform can be used by both consumers and traders, and complaints can be submitted in any of the 23 official EU languages.